SHIIP Medicare Counseling

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Medicare Fraud and Abuse

If you suspect errors, fraud or abuse, report it immediately!

You can protect other people from becoming victims and help to save your Medicare benefits.

If you have questions about information on your Medicare Summary Notice, bills you have received from your providers, or Part D Explanation of Benefits, call the provider or plan in question as soon as possible. 

If you are not comfortable calling your provider or plan directly, call the North Carolina Senior Medicare Patrol (NCSMP) program

NC Senior Medicare Patrol (NCSMP): 1-(855)-408-1212All calls are confidential.

Low-Income Subsidy, "Extra Help" with Prescription Costs

Do you pay more than $9 for your prescriptions?

The Low-Income Subsidy (LIS), or “Extra Help” through the Social Security Administration may be available to help if the follow applies to you:

You are SINGLE, and your yearly income is less than $19,320 ($1,610 monthly),and you have less than $13,290 in other resources* per year.

You are MARRIED and living with your spouse and no other dependents, your yearly income must be less than $26,136 ($2,178 monthly), and you have less than $26,520 in other resources* per year.

*Resource limits includes bank accounts, investments, IRAs, Veteran’s benefits, pensions, annuities, mutual funds, and property other than your home. 

If you feel you may qualify, call our office at (704)-292-1797 to be screened for Low-Income Subsidy (LIS) or “Extra Help” eligibility. 

Medicare Open Enrollment Period -- October 15 to December 7

The Medicare Annual Open Enrollment Period is October 15 – December 7. 

During this period, our team of SHIIP Counselors help individuals who already have Medicare to review their Prescription Drug Plans (Part D) and Medicare Advantage Plans (Part C).

For 2021, there are 31 Part D plans, and 22 Part C plans available to Union County residents.  Each plan has different monthly premiums, copays, deductibles, and formularies.  All these factors determine how much you pay for your prescriptions.

If you are new to Medicare anytime during the year, you have a special enrollment period to enroll in Medicare.

During open enrollment in 2019, our staff and volunteers helped 679 Medicare beneficiaries review their plans saving those individuals $279,902.

Become a SHIIP Volunteer

Help us to help others!

In order to offer this excellent service to Medicare beneficiaries and their families in North Carolina free of charge, SHIIP needs dedicated and caring volunteers. SHIIP volunteers help Medicare beneficiaries of all ages with any and all Medicare needs. 

Volunteers should:

  • Not be, or have an immediate family member who is, an active insurance salesperson.
  • Have the ability to get along well with others.
  • Have a sensitive and caring attitude.
  • Have the willingness to learn and an ability to retain information relevant to health insurance provisions and claims filing procedures.
  • Have good written and oral communication skills.

For more information on becoming a SHIIP counselor, click here