Who is eligible?
The service is targeted to adults 50 years and older, veterans, and adults with permanent or temporary disabilities.
Where can I go?
Destinations can include medical offices, shopping, visiting family, etc. The distance or length of the trip is somewhat limited to what the volunteer is comfortable or able to do. There is no set limit but it is up to the a volunteers discretion as to if they can complete the requested ride.
Can I use this service for emergencies?
VTS provides transportation for daily life activities. VTS is not an ambulance service. For emergency transportation, dial 911.
When are rides available?
All trips are based on availability of volunteers, but rides are most often available from 8 a.m. to 8 p.m., Monday through Friday, and 8 a.m. to 5 p.m. Saturdays and Sundays.
How much does this service cost?
Rides are provided at no cost to the passenger, although donations are encouraged and appreciated.
Can someone ride with me?
Yes, each passenger may bring one escort to help them with mobility needs. Each escort will need to be approved by VTS before accompanying any passenger. Children are not permitted.
How do I become a passenger?
Call the VTS Customer Service Center at 844-887-7433 (844-VTS-RIDE) to get on the inquiry list. Due to a limited number of volunteers, VTS may only be able to accept a limited number of passengers. As more volunteer drivers become available, more passengers will be added.
How do I schedule a trip?
Once approved as a VTS passenger, you can begin requesting rides by calling VTS scheduling at 844-887-7433 between 9 a.m. and 4 p.m., Monday through Friday. Please call at least 72 hours before you need your ride. Requests can be made up to 30 days in advance. All requests are not guaranteed to be fulfilled as we rely solely on volunteer drivers.
Have more questions? Contact Council on Aging in Union County for more information.